Solved: Problems with the Store

May 1, 2017 - By 

If you purchased music from the Koerts Music store in the last year or so, chances are very strong that you may have had an issue actually receiving your downloaded links. For those who have registered their email with the site, this wasn’t an issue, as they were able to access all former purchases from their account page. But for others, this often led to a long waiting period, in which nothing was delivered. Inevitably, I would receive a message from the buyer, and would have to manually send them the links to their download(s).

The processes of sending the links to those who didn’t automatically receive them was time consuming, and it was becoming an increasingly regular problem. I hated to have to apologize so frequently that my system was not acting the way it was supposed to act.

What led to this problem? I’m not even sure I understand. Basically, there were certain email domains (for example: @aol.com or @yahoo.com) that would reject any emails sent from my system. It was fairly random, but there were a few email domains that gave frequent problems.

What was the solution? A more reliable email delivery system. It was a project beyond the scope of my understanding. Some of you may be surprised to know that there is no team behind Koerts Music website. I’m it. I have no employees, and I certainly don’t have a web development team – though I would love one! Fortunately, I do have a friend who knows a lot about the websites, and he has helped me much over the years. Through his expertise, we were able to get the email delivery problem solved.

I’d like to be able to say that the problem has been 100% solved, but the percentage is more like 99%. Occasionally, we still have a random customer who does not receive their download links. If this happens to you, contact us right away, and I will personally make sure you receive your music as quickly as possible.

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2  comments
2 Comments
  • Greetings,
    I don’t know why for quiet some time… I can’t seem to see my past purchases for later
    Print……
    Thanks
    Richard Colunga

  • Richard, please contact me directly through the contact page of this website, and I’ll gladly look into it for you. I’ll need you to include the email that your account is under. Thanks!

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