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If you purchased music from the Koerts Music store in the last year or so, chances are very strong that you may have had an issue actually receiving your downloaded links. For those who have registered their email with the site, this wasn’t an issue, as they were able to access all former purchases from their account page. But for others, this often led to a long waiting period, in which nothing was delivered. Inevitably, I would receive a message from the buyer, and would have to manually send them the links to their download(s).
The processes of sending the links to those who didn’t automatically receive them was time consuming, and it was becoming an increasingly regular problem. I hated to have to apologize so frequently that my system was not acting the way it was supposed to act.
What led to this problem? I’m not even sure I understand. Basically, there were certain email domains (for example: @aol.com or @yahoo.com) that would reject any emails sent from my system. It was fairly random, but there were a few email domains that gave frequent problems.
What was the solution? A more reliable email delivery system. It was a project beyond the scope of my understanding. Some of you may be surprised to know that there is no team behind Koerts Music website. I’m it. I have no employees, and I certainly don’t have a web development team – though I would love one! Fortunately, I do have a friend who knows a lot about the websites, and he has helped me much over the years. Through his expertise, we were able to get the email delivery problem solved.
I’d like to be able to say that the problem has been 100% solved, but the percentage is more like 99%. Occasionally, we still have a random customer who does not receive their download links. If this happens to you, contact us right away, and I will personally make sure you receive your music as quickly as possible.
One of the things that I just love about the new website is the new store. In my previous website, I would just throw in my piano arrangements, and they wouldn’t be very organized. They would just be displayed in the order in which they were added, and that meant that older arrangements would just be buried, and difficult to find.
Not with this new site. I’m excited about the way the new store manages the songs that are available. Read more…
A little over a year ago, I began selling digital sheet music at the store here at koertsmusic.com. Things have been going great, and I have honestly been very pleased with how well it’s been received.
That being said, there have been a few questions, concerns and glitches, especially over the last few months, and I thought I’d address them here. This post may eventually turn into a “Terms and Conditions” page, or, more likely, an FAQ page. For now, the blog seemed like the best place to put it. Read more…