Accessing your purchased downloads on the website
Please log into your account to access all of your purchased downloads. If you have not created an account, please create one with the same email address that you made the purchase(s) with. Create your account here.
Accessing your purchased downloads via emailed purchase receipt
Once a purchase has been made, most customers typically receive two emails: one from PayPal (the payment processor), and one from Koerts Music. The email from Koerts Music also contains your download links. Please check your trash or spam folders for your email from Koerts Music, as sometimes these emails are not delivered directly to your inbox. Also consider white listing info @ koertsmusic . com to receive all emails.
9/18/19 Important Notice to Website Customers
Due to several technical issues the website experienced in August and September of 2019, much customer data was lost. Customers experienced lost downloads, expired download links, Piano Club multiple payments, Piano Club missed payments (and unexpected cancellations) and other issues. If you experienced any of these issues, please contact us via the contact form below. I am happy to resolve each and every one of these issues.
9/20/19 Important Contact Support Form (Email) Notice
All emails from September 14 to September 20, 2019, were not delivered. I have resolved the issue, but have been unable to receive any messages from that time period. If you contacted me via this form (or email sent to info @ koertsmusic . com) during those dates above, please resend your message, and I will respond as quickly as possible. I apologize for the inconvenience.
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Customer Support: 478-227-5404